Lightopia Closing

Further to the recent government announcements of a new National lockdown in England Lightopia will close from Tuesday 5th January and not reopen.

We are devastated to end our run in Manchester early, but we hope you understand the steps we are taking to adhere to government guidelines and in the interest of both staff and customer safety, which is of the upmost importance to us.

We will be processing refunds for all remaining ticketholders shortly. Customers need take no action.

Please stay safe, and if you have any urgent questions please see our FAQs.

Refunds can take up to 2 weeks to be processed.

Are pets welcome?

Unfortunately, no pets are allowed to join your journey. Assistance dogs are allowed.

Can I buy tickets at the venue?

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales.

Can I change the date of my ticket?

Date Change:
If you would like to change the date you are attending Lightopia, then simply purchase a new ticket and fill out this form, with your original order number. We will then process a Face Value refund for your original order, within two weeks of receiving your request. Please note, any date change requests must be received 24 hours before your original slot, or they will not be processed.

Do I need to book in advance?

Due to the Covid-19 pandemic, all tickets need to be booked in advance. There will be no box office for onsite ticket sales.

Do you offer free tickets for carers?
We offer one free ticket for a carer for one disabled guest that requires assistance. To apply for a Carer Ticket, you need to purchase a ticket for the guest who needs assistance first and a ticket for the Carer will be allocated upon application. Once you have purchased the ticket please fill out the application form.
Carer Ticket applications need to be received a minimum of 5 working days prior to the date you wish to visit. Each application will be assessed on a case-by-case basis.
How do I get to Lightopia Festival?

Lightopia Festival is accessible via a number of different transportation methods.

Arriving by Car

We have a number of car parks on site that are available for customers.

Car parking tickets will be available to purchase online and onsite unless sold out in advance. If you are driving it is highly recommended that you purchase your car parking ticket in advance to avoid disappointment.

Click to purchase your parking ticket here.

Metrolink

Metrolink services will take you directly to the Heaton Park and Bowker Vale stops, which are only a few minutes’ walk from the park. Journeys take around 20 minutes from Manchester city centre.

Remember you must have a valid Metrolink ticket or pass before boarding a tram. Travel from the city centre to Heaton Park will require a 1+2+3 zone ticket.

Follow @MCRMetrolink on Twitter for live travel updates.

Park and Ride

Metrolink customers can also use one of our park and rides for free. The closest stations with Park and Ride facilities are:

– Radcliffe with 396 spaces (Crook Street, Radcliffe, M26 2SU)
– Whitefield with 216 spaces (Nuttall Avenue, Whitefield, M45 6QA)

Please note the park and ride facilities are only available to Metrolink customers.
Overnight parking is also available at some Park and Ride sites, but you must collect your car by midday the following day.

Bus

Heaton Park is served by existing bus routes from around Greater Manchester: 41, 59, 90, 135 and 484.

If you’re travelling by bus this week visit TFGM’s online Route Explorer, which puts information on services and timetables at your fingertips: https://my.tfgm.com/#/planner/

Train

Manchester is well served by rail, with services running into Manchester Piccadilly, Oxford Road and Victoria.

You can connect to onward Metrolink services from Victoria and Piccadilly.

The following companies operate into Manchester:

– [Northern](https://twitter.com/northernassist)
– [TransPennine Express](https://twitter.com/TPExpressTrains)
– [Virgin Trains](https://twitter.com/VirginTrains)
– [Cross Country](https://twitter.com/CrossCountryUK)
– [Arriva Trains Wales](https://twitter.com/ArrivaTW)
– [East Midlands](https://twitter.com/EMTrains)

Be sure to plan ahead and check train times on the National Rail website before you travel: http://www.nationalrail.co.uk

National Rail will always have the latest information on rail services. Follow them on Twitter in advance of your journey @nationalrailenq: https://twitter.com/nationalrailenq

Walking

Walking between the city centre and Heaton Park, may be another alternative option. The walk is flat and will take around an hour from the city centre – just follow the signs along Bury Old Road (West of Heaton Park) to Cheetham Hill Road and into the city.

 

How long can I park for?
The times outlined on your parking pass ticket is the time slot that you have to arrive and park. Once your vehicle is parked, you can stay as long as you need to and your car can remain parked until you leave.
If you are yet to purchase a car parking ticket, please purchase a car parking pass here. 
Select the date that you’d like to attend and then on the following page, select ‘Car Parking Passes’ from the menu to make your purchase.
You will receive information on which of the on-site car parks to use via email closer to the event.
How long does it take?

On average people spent 1.5 hours at the event in 2019, however depending on your walking pace and whether or not you choose to partake in other activities on-site including food, drinks, rides, this time period may be shorter or longer

How much do tickets cost?
Adult:
Advanced – £20.00
On the Day – £22.00 (All tickets must be pre-booked prior arriving on site).
Child (3-16 years):
Advanced – £13.00

On the Day – £15.00 (All tickets must be pre-booked prior arriving on site).

Child (2 and under):
Advanced – Free (Ticket needed).

On the Day – Free (Ticket needed) (All tickets must be pre-booked prior arriving on site).

Family: 
Advanced – £60.00
On the Day – £68.00 (All tickets must be pre-booked prior arriving on site).
Group Ticket is closed due to current situation.
Carers:
Advanced – Free (Ticket needed).
On the Day – Not able to provide.
All orders are subject to a Festicket transaction charge.

 

How/when will I receive my tickets?

Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider. Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.

If you have purchased a parking ticket will be sent over in an email.

If you have are having issues locating your confirmation e-mail, please check your junk folder. Alternatively, log into your Festicket account using the email address used at the time of purchase.

If you have followed the above instructions and have still not received your tickets 48 hours before your selected date, please contact Festicket at https://support.festicket.com/hc/en-us/requests/new

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales.

I can’t find my tickets or have lost them, what should I do?

If you have not received your tickets – please check your junk mail.

If you cannot find them and you purchased before December, please log into Festicket with the email address you bought your tickets with here, they will be there.

If you cannot find them and you purchased after December, please log into Event Genius with the email address you bought your tickets with here, they will be there.

If you still can’t find them please message Festicket Customer Service.

Lightopia Remaining Dates Cancelled
Following the Government’s announcement of a national lockdown in England, we’ve made the difficult decision to cancel the remainder of the Lightopia event from Tuesday 5th January.
We are devastated to end our run in Manchester early, but we hope you understand the steps we are taking to adhere to government guidelines and in the interest of both staff and customer safety, which is of the upmost importance to us.
We will be processing refunds for all remaining ticketholders shortly. Customers need take no action.
Please stay safe, and if you have any urgent questions take a look at our FAQs page

I have a question in regards to a ticket(s) that I have purchased, who do I speak to?

If you have not received your tickets – please check your junk mail.

If you cannot find them and you purchased before December, please log into Festicket with the email address you bought your tickets with here, they will be there.

If you cannot find them and you purchased after December, please log into Event Genius with the email address you bought your tickets with here, they will be there.

If you still can’t find them please message Festicket Customer Service.

If you have questions in relation to purchasing tickets or need support after you have purchased tickets, for example, changing the time/date of your tickets, refunds, lost tickets etc. please contact Festicket customer service, who will be able to assist you.
There is a field for FAQs which should answer most questions and a ‘Contact Help Team’ button on the top right of that page where you can email in more specific queries.
Is there disabled parking?

Lightopia is wheelchair accessible. Disabled parking is available at both car parks. If you are a blue badge holder do not need to purchase a car parking ticket, please present your blue badge upon entry to the car park.

Our safety promise

You can book Lightopia Festival Manchester at Heaton Park with confidence. Come along knowing that the safety and wellbeing of our visitors and staff is of the utmost importance to us.

We will continue to monitor the Coronavirus (COVID-19) pandemic as it evolves and will update you of any changes by email in the week prior to your arrival.

We are making a number of improvements and changes for 2020 to create a safe and enjoyable visitor experience. These include

· A new exciting trail route making more use of Heaton Park, the paths and allowing more space

· Adding new timed entry slots, reducing entry times

· Adding new car parks, additional spaces and pre purchase parking to ease arrival and departure

· Creating an additional entrance close to the new cark parks allowing for arrival by tram and by car

·The event is cashless to reduce any possible transmission.

To add to your safety, we will also be introducing socially distanced, managed queuing and one way systems in some areas. We will have a robust cleansing programme in place and there will be lots of hand sanitisation points throughout the event.

In the unlikely event that we need to cancel Lightopia Festival Manchester at Heaton Park you can transfer your ticket to the following year, or get a refund.

What are the opening and closing times?

Gates Open: 17:00 | Last Entry: 20:30 | Event Close: 22:00

What dates can I attend?

Thursday 3rd December – Thursday 24th December 2020
Saturday 26th December 2020 – Sunday 10th January 2021

Ticket Queries: changing time/date/type or email address, lost tickets, discount codes – please contact Festicket Customer Service, after you have submitted a request you will receive a helpful auto-response that you must read for your next steps:

Lost Tickets: If you have not received your tickets –  please check your junk mail, if you cannot find them please log into Festicket with the email address you bought your tickets with, they will be there. If you still can’t find them please message Festicket Customer Service.

Refund Requests: You may request a refund if you are required to self isolate or cannot travel into Greater Manchester due to Government Travel Restrictions, please contact Festicket Customer Service at least 24 hours in advance and fill out the Refund Form they will send you in their Auto Response. Evidence of this must be provided.

How Long Will My Refund Take: Refunds are being processed as quickly as possible, once you have filled out a refund form it will be processed in due course.

What happens to my November ticket?

Tickets booked for dates in November have been moved to dates in December so that no customers miss out on the Lightopia experience. This has been communicated through Festicket via email

Please see below which dates November tickets have been reallocated to:

20th November to 3rd December

21st November to 7th December

22nd November to 8th December

27th November and 29th November to 9th December

28th November to 10th December

Customers who requested refunds

All refunds were paid on 25th November. A confirmation email was sent. Please allow up to 5 working days to be credited to your account.

Customers who wish to rebook

Rebooking discount codes will all be sent to arrive before the end of Friday 27th November.

The rebooking discount code is unique to you, can only be used once and is for the cash value of your original discount plus your booking fee.

You may rebook for any new date and make changes to the number of tickets you buy. The cash value of your original discount plus the booking fee you paid will be deducted from the total of your new order.

What is Lightopia Festival?

Lightopia is festival of hand-sculpted lanterns, cherry-picked from across the globe. These unique pieces are carefully curated into a spellbinding trail that leads through the beautiful Heaton Park.

Revellers will journey through different themed areas along a route which also includes food stalls and licenced bars that offer refreshments along the way.

The Lakeside water show plays a key role in the experience, as state-of-the-art projections create a visual masterpiece, bringing the story of Lightopia to life; with a new production created for 2020 that reflects the Lightopia theme of discovery.

New this year is the stand-out Christmas showcase, which uses the Grade I-listed Heaton Hall as its sparkling backdrop – enjoy the most wonderful time of the year at Lightopia, as you pass by Santa’s sleigh, glistening snowflakes and make your own festive soundtrack with a giant interactive walking piano.

What is the refund policy?

In the unlikely event that we need to cancel Lightopia Festival at Heaton Park, you can transfer your ticket to the following year or receive a refund.

Ticket Queries: changing time/date/type or email address, lost tickets, discount codes – please contact Festicket Customer Service, after you have submitted a request you will receive a helpful auto-response that you must read for your next steps to complete the refund form.

Lost Tickets: If you have not received your tickets –  please check your junk mail, if you cannot find them please log into Festicket with the email address you bought your tickets with, they will be there. If you still can’t find them please message Festicket Customer Service.

Refund Requests: You may request a refund if you are required to self isolate or cannot travel into Greater Manchester due to Government Travel Restrictions, please contact Festicket Customer Service at least 24 hours in advance and fill out the Refund Form they will send you in their Auto Response. Evidence of this must be provided.

How Long Will My Refund Take: Refunds are being processed as quickly as possible, once you have filled out a refund form it will be processed in due course.

Changing the date of your ticket:
If you would like to change the date you are attending Lightopia, then simply purchase a new ticket and fill out the refund form from Festicket, with your original order number. Submit your request here https://support.festicket.com/hc/en-us/requests/new. We will then process a Face Value refund for your original order, within two weeks of receiving your request. Please note, any date change requests must be received 24 hours before your original slot, or they will not be processed.

Refunds due to Covid restrictions

Refunds must be requested 24 hours before the start time of your slot, to be processed. Unfortunately, we are not able to process refunds if your festival date was in the past, and you were unable to attend.

You are able to request a refund for one of the following reasons:

  1. You would like to change the dates you are attending Lightopia, and have already booked for a new date.
  2. You do not live in Manchester and are not allowed to travel due to current restrictions.
  3. Either you have tested positive for Covid, and are required to isolate during the date you have booked, or you have been notified by NHS Track and Trace that you are required to isolate during the date you have booked. Evidence of this may need to be provided upon request.

PLEASE NOTE: If you have multiple orders, please fill out the form for each unique order as Festicket can only process a refund for the orders requested through this form.

What should I wear?

Lightopia takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons’ access.

What time should I arrive?

We advise arriving 15 minutes before your booked entry start time. Bear in mind that if you are driving to the event, there may be traffic. We advise taking this into consideration when deciding on what time to begin your journey.

Where is Lightopia Festival?

Lightopia Festival is located in the magnificent Heaton Park, Manchester:

Heaton Park, Sheepfoot Lane, Manchester, M25 0BP

Who is Lightopia Festival suitable for?

Lightopia Festival is suitable for all ages and is to be enjoyed by everyone.

FAQs