Can I buy tickets at the venue?

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales.

Can I change the date of my ticket?

Date Change:
If you would like to change the date you are attending Lightopia, then simply purchase a new ticket and fill out this form, with your original order number. We will then process a Face Value refund for your original order, within two weeks of receiving your request. Please note, any date change requests must be received 24 hours before your original slot, or they will not be processed.

Do I need to book in advance?

Due to the Covid-19 pandemic, all tickets need to be booked in advance. There will be no box office for onsite ticket sales.

Do you offer free tickets for carers?
We offer one free ticket for a carer for one disabled guest that requires assistance. To apply for a Carer Ticket, you need to purchase a ticket for the guest who needs assistance first and a ticket for the Carer will be allocated upon application. Once you have purchased the ticket please fill out the application form.
Carer Ticket applications need to be received a minimum of 5 working days prior to the date you wish to visit. Each application will be assessed on a case-by-case basis.
How much do tickets cost?
Adult:
Advanced – £20.00
On the Day – £22.00 (All tickets must be pre-booked prior arriving on site).
Child (3-16 years):
Advanced – £13.00

On the Day – £15.00 (All tickets must be pre-booked prior arriving on site).

Child (2 and under):
Advanced – Free (Ticket needed).

On the Day – Free (Ticket needed) (All tickets must be pre-booked prior arriving on site).

Family: 
Advanced – £60.00
On the Day – £68.00 (All tickets must be pre-booked prior arriving on site).
Group Ticket is closed due to current situation.
Carers:
Advanced – Free (Ticket needed).
On the Day – Not able to provide.
All orders are subject to a Festicket transaction charge.

 

How/when will I receive my tickets?

Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider. Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.

If you have purchased a parking ticket will be sent over in an email.

If you have are having issues locating your confirmation e-mail, please check your junk folder. Alternatively, log into your Festicket account using the email address used at the time of purchase.

If you have followed the above instructions and have still not received your tickets 48 hours before your selected date, please contact Festicket at https://support.festicket.com/hc/en-us/requests/new

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales.

I can’t find my tickets or have lost them, what should I do?

If you have not received your tickets – please check your junk mail.

If you cannot find them and you purchased before December, please log into Festicket with the email address you bought your tickets with here, they will be there.

If you cannot find them and you purchased after December, please log into Event Genius with the email address you bought your tickets with here, they will be there.

If you still can’t find them please message Festicket Customer Service.

Lightopia Remaining Dates Cancelled
Following the Government’s announcement of a national lockdown in England, we’ve made the difficult decision to cancel the remainder of the Lightopia event from Tuesday 5th January.
We are devastated to end our run in Manchester early, but we hope you understand the steps we are taking to adhere to government guidelines and in the interest of both staff and customer safety, which is of the upmost importance to us.
We will be processing refunds for all remaining ticketholders shortly. Customers need take no action.
Please stay safe, and if you have any urgent questions take a look at our FAQs page

I have a question in regards to a ticket(s) that I have purchased, who do I speak to?

If you have not received your tickets – please check your junk mail.

If you cannot find them and you purchased before December, please log into Festicket with the email address you bought your tickets with here, they will be there.

If you cannot find them and you purchased after December, please log into Event Genius with the email address you bought your tickets with here, they will be there.

If you still can’t find them please message Festicket Customer Service.

If you have questions in relation to purchasing tickets or need support after you have purchased tickets, for example, changing the time/date of your tickets, refunds, lost tickets etc. please contact Festicket customer service, who will be able to assist you.
There is a field for FAQs which should answer most questions and a ‘Contact Help Team’ button on the top right of that page where you can email in more specific queries.
What is the refund policy?

In the unlikely event that we need to cancel Lightopia Festival at Heaton Park, you can transfer your ticket to the following year or receive a refund.

Ticket Queries: changing time/date/type or email address, lost tickets, discount codes – please contact Festicket Customer Service, after you have submitted a request you will receive a helpful auto-response that you must read for your next steps to complete the refund form.

Lost Tickets: If you have not received your tickets –  please check your junk mail, if you cannot find them please log into Festicket with the email address you bought your tickets with, they will be there. If you still can’t find them please message Festicket Customer Service.

Refund Requests: You may request a refund if you are required to self isolate or cannot travel into Greater Manchester due to Government Travel Restrictions, please contact Festicket Customer Service at least 24 hours in advance and fill out the Refund Form they will send you in their Auto Response. Evidence of this must be provided.

How Long Will My Refund Take: Refunds are being processed as quickly as possible, once you have filled out a refund form it will be processed in due course.

Changing the date of your ticket:
If you would like to change the date you are attending Lightopia, then simply purchase a new ticket and fill out the refund form from Festicket, with your original order number. Submit your request here https://support.festicket.com/hc/en-us/requests/new. We will then process a Face Value refund for your original order, within two weeks of receiving your request. Please note, any date change requests must be received 24 hours before your original slot, or they will not be processed.

Refunds due to Covid restrictions

Refunds must be requested 24 hours before the start time of your slot, to be processed. Unfortunately, we are not able to process refunds if your festival date was in the past, and you were unable to attend.

You are able to request a refund for one of the following reasons:

  1. You would like to change the dates you are attending Lightopia, and have already booked for a new date.
  2. You do not live in Manchester and are not allowed to travel due to current restrictions.
  3. Either you have tested positive for Covid, and are required to isolate during the date you have booked, or you have been notified by NHS Track and Trace that you are required to isolate during the date you have booked. Evidence of this may need to be provided upon request.

PLEASE NOTE: If you have multiple orders, please fill out the form for each unique order as Festicket can only process a refund for the orders requested through this form.

FAQs