How/when will I receive my tickets?

Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider.

Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.

If you have purchased a parking ticket, your parking ticket along with your allocated parking space information will also be sent out via e-mail closer to the time of the event.

If you have not received your tickets 48 hours before your selected date, please contact us.

Should a date not have already sold out, tickets will also be purchasable via the box office on the day of the event from 17:00.

Can I buy tickets at the venue?

There will be an on-site box office on festival open days where you will be able to purchase tickets (should the date have not already sold out). The box office will be open from 17:00.

How much do tickets cost?
Adult:
Advanced – £20.00
On the Day – £22.00 (if date is not already sold out)
Child (3-16 years):
Advanced – £13.00
On the Day – £15.00 (if date is not already sold out)
Child (2 and under):
Advanced – Free (Ticket needed)
On the Day – Free (Ticket needed) (if date is not already sold out)
Family: 
Advanced – £60.00
On the Day – £68.00 (if date is not already sold out)
Group Ticket (10+ Adults purchasing as a group):
Advanced – £17.00 (per person)
On the Day – £19.00 (per person) (if date is not already sold out)
Carers:
Advanced – Free (Ticket needed)
On the Day – Free (Ticket needed) (if date is not already sold out)
All orders are subject to a Festicket transaction charge.

 

What is the refund policy?

All tickets once purchased are non-refundable and non-exchangeable unless in the unlikely event that we will have to cancel Lightopia 2020, whereby you can transfer your ticket to the following year or receive a refund.

Do I need to book in advance?

We strongly recommend that you book tickets in advance of this event. Tickets may, however, be purchasable on the day of each event for an extra £2 per ticket (should the date not have already sold out).

I have a question in regards to a ticket(s) that I have purchased, who do I speak to?
If you have questions in relation to purchasing tickets or need support after you have purchased tickets, for example, changing the time/date of your tickets, please contact Festicket customer service, who will be able to assist you: https://support.festicket.com
There is a field for FAQs which should answer most questions and a ‘Contact Help Team’ button on the top right of that page where you can email in more specific queries.
Do you offer free tickets for carers?
We offer one free ticket for a carer for one disabled guest that requires assistance. To apply for a Carer Ticket, you need to purchase a ticket for the guest who needs assistance first and a ticket for the Carer will be allocated upon application. Once you have purchased the ticket please fill out the application form via this link: https://forms.gle/vEfyj7fwPCk9dHbs5
Carer Ticket applications need to be received a minimum of 5 working days prior to the date you wish to visit. Each application will be assessed on a case-by-case basis.
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