Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider.
Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.
If you have purchased a parking ticket, your parking ticket along with your allocated parking space information will also be sent out via e-mail closer to the time of the event.
If you have not received your tickets 48 hours before your selected date, please contact us.
Should a date not have already sold out, tickets will also be purchasable via the box office on the day of the event from 17:00.
There will be an on-site box office on festival open days where you will be able to purchase tickets (should the date have not already sold out). The box office will be open from 17:00.
All tickets once purchased are non-refundable and non-exchangeable unless in the unlikely event that we will have to cancel Lightopia 2020, whereby you can transfer your ticket to the following year or receive a refund.
We strongly recommend that you book tickets in advance of this event. Tickets may, however, be purchasable on the day of each event for an extra £2 per ticket (should the date not have already sold out).