How/when will I receive my tickets?

Upon completing your ticket purchase, you will receive a confirmation e-mail from your ticket provider.

Your ticket(s) will be sent to you via e-mail to the e-mail address that you used to complete your purchase closer to the time of the event.

If you have purchased a parking ticket, your parking ticket along with your allocated parking space information will also be sent out via e-mail closer to the time of the event.

If you have not received your tickets 48 hours before your selected date, please contact us.

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales.

Can I buy tickets at the venue?

Due to the Covid-19 pandemic, all tickets must be booked in advance. There will be NO box office for onsite ticket sales.

How much do tickets cost?
Adult:
Advanced – £20.00
On the Day – £22.00 (All tickets must be pre-booked prior arriving on site).
Child (3-16 years):
Advanced – £13.00

On the Day – £15.00 (All tickets must be pre-booked prior arriving on site).

Child (2 and under):
Advanced – Free (Ticket needed).

On the Day – Free (Ticket needed) (All tickets must be pre-booked prior arriving on site).

Family: 
Advanced – £60.00
On the Day – £68.00 (All tickets must be pre-booked prior arriving on site).
Group Ticket is closed due to current situation.
Carers:
Advanced – Free (Ticket needed).
On the Day – Not able to provide.
All orders are subject to a Festicket transaction charge.

 

What is the refund policy?

In the unlikely event that we need to cancel Lightopia Festival at Heaton Park, you can transfer your ticket to the following year or receive a refund.

 

Do I need to book in advance?

Due to the Covid-19 pandemic, all tickets need to be booked in advance. There will be no box office for onsite ticket sales.

I have a question in regards to a ticket(s) that I have purchased, who do I speak to?
If you have questions in relation to purchasing tickets or need support after you have purchased tickets, for example, changing the time/date of your tickets, please contact Festicket customer service, who will be able to assist you: https://support.festicket.com
There is a field for FAQs which should answer most questions and a ‘Contact Help Team’ button on the top right of that page where you can email in more specific queries.
Do you offer free tickets for carers?
We offer one free ticket for a carer for one disabled guest that requires assistance. To apply for a Carer Ticket, you need to purchase a ticket for the guest who needs assistance first and a ticket for the Carer will be allocated upon application. Once you have purchased the ticket please fill out the application form via this link: https://forms.gle/vEfyj7fwPCk9dHbs5
Carer Ticket applications need to be received a minimum of 5 working days prior to the date you wish to visit. Each application will be assessed on a case-by-case basis.
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