Are pets welcome?

Unfortunately, no pets are allowed to join your journey. Assistance dogs are allowed.

How long does it take?

On average people spent 1.5 hours at the event in 2019, however depending on your walking pace and whether or not you choose to partake in other activities on-site including food, drinks, rides, this time period may be shorter or longer

Is there disabled parking?

Lightopia is wheelchair accessible. Disabled parking is available at both car parks. If you are a blue badge holder do not need to purchase a car parking ticket, please present your blue badge upon entry to the car park.

What are the opening and closing times?

Gates Open: 17:00 | Last Entry: 20:30 | Event Close: 22:00

What dates can I attend?

Thursday 3rd December – Thursday 24th December 2020
Saturday 26th December 2020 – Sunday 10th January 2021

Ticket Queries: changing time/date/type or email address, lost tickets, discount codes – please contact Festicket Customer Service, after you have submitted a request you will receive a helpful auto-response that you must read for your next steps:

Lost Tickets: If you have not received your tickets –  please check your junk mail, if you cannot find them please log into Festicket with the email address you bought your tickets with, they will be there. If you still can’t find them please message Festicket Customer Service.

Refund Requests: You may request a refund if you are required to self isolate or cannot travel into Greater Manchester due to Government Travel Restrictions, please contact Festicket Customer Service at least 24 hours in advance and fill out the Refund Form they will send you in their Auto Response. Evidence of this must be provided.

How Long Will My Refund Take: Refunds are being processed as quickly as possible, once you have filled out a refund form it will be processed in due course.

What is Lightopia Festival?

Lightopia is festival of hand-sculpted lanterns, cherry-picked from across the globe. These unique pieces are carefully curated into a spellbinding trail that leads through the beautiful Heaton Park.

Revellers will journey through different themed areas along a route which also includes food stalls and licenced bars that offer refreshments along the way.

The Lakeside water show plays a key role in the experience, as state-of-the-art projections create a visual masterpiece, bringing the story of Lightopia to life; with a new production created for 2020 that reflects the Lightopia theme of discovery.

New this year is the stand-out Christmas showcase, which uses the Grade I-listed Heaton Hall as its sparkling backdrop – enjoy the most wonderful time of the year at Lightopia, as you pass by Santa’s sleigh, glistening snowflakes and make your own festive soundtrack with a giant interactive walking piano.

What should I wear?

Lightopia takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons’ access.

What time should I arrive?

We advise arriving 15 minutes before your booked entry start time. Bear in mind that if you are driving to the event, there may be traffic. We advise taking this into consideration when deciding on what time to begin your journey.

Where is Lightopia Festival?

Lightopia Festival is located in the magnificent Heaton Park, Manchester:

Heaton Park, Sheepfoot Lane, Manchester, M25 0BP

Who is Lightopia Festival suitable for?

Lightopia Festival is suitable for all ages and is to be enjoyed by everyone.

FAQs